If you've reinstalled the app or signed out completely to use another account, your seeds and wallets won’t appear automatically when you sign back in. This might make you think your assets are gone—but don’t worry, they’re still there.
Why is this happening?
When you reinstall the app or sign out, all local data is erased, and wallets and seeds should be restored manually.
How to Restore Your Seeds
- Tap "Restore existing seed" and scan your card. Once done, you'll see the screen below.
- Select the seed you want to restore and follow the on-screen instructions.
- If you previously backed up your wallets structure, your wallets will be shown automatically.
What If My Wallets Don’t Appear?
In this case, you’ll need to manually recreate all the wallets you had before to regain access to your crypto following these steps:
- Tap the ➕ button and select Qubic to create a wallet.
- If prompted, switch the seed first, then follow the app's steps to create the wallet.
- If you had multiple wallets, create all of them. If needed, tap 'Refresh wallet' to update the balance.
Preventing This Issue in the Future
To avoid manually recreating wallets next time:
- Go to the three dots menu > Back up wallet structure> (Upload)
- Enable "Save wallets structure".
- Tap Encrypt & upload, and follow the app’s instructions.
⚠️ Important: You need to do this every time you create new wallets to ensure they can be restored automatically in the future.
Repeat these steps for all your seeds to restore access to all your wallets.